Frequently asked questions.
Product, ritual, order and delivery guidance from ELIZNA™ Client Care.
Product & ritual
What is ELIZNA™ Eyelash Serum?
ELIZNA™ Eyelash Serum is a once-daily precision lash serum developed with ELIZNA Triple Peptide Technology™, dual-molecular-weight hyaluronic acid, selected botanicals and supporting ingredients.
How should I apply ELIZNA™ Eyelash Serum?
Apply once daily to clean, dry skin along the upper lash line using one precise stroke. Avoid direct contact with the eyes.
How often should I use the serum?
Use once daily. Consistent application is more important than applying additional product.
What is ELIZNA Triple Peptide Technology™?
ELIZNA Triple Peptide Technology™ brings together Myristoyl Pentapeptide-17, Acetyl Tetrapeptide-3 and Biotinoyl Tripeptide-1 within the formula.
Is ELIZNA™ Eyelash Serum prostaglandin-free?
Yes. ELIZNA™ Eyelash Serum is formulated without prostaglandins or hormones.
What does the 56-day ritual mean?
The ELIZNA™ 56-day ritual is a structured daily-use framework designed to support consistency. Individual experiences can vary, and the programme should not be read as a guarantee of a particular result.
Orders & checkout
How do I place an order?
Select the product you would like to purchase, add it to your cart and proceed through the secure checkout on elizna.co.
Where do I enter a discount code?
Eligible discount codes can be entered during checkout before your order is completed.
Can I change or cancel my order?
Contact ELIZNA™ Client Care as soon as possible. We will review your request, but changes or cancellation cannot be guaranteed once an order has entered processing or fulfilment.
What payment methods can I use?
Available payment methods are displayed securely at checkout and can vary by location, device and payment provider.
Shipping & delivery
Where does ELIZNA™ ship?
Available delivery destinations are shown at checkout. Enter your delivery address to see the shipping methods currently available for your location.
How long will delivery take?
Available shipping methods and estimated delivery information are presented during checkout based on the destination and service selected.
How can I track my order?
When tracking becomes available, use the tracking information provided with your order or shipping notification to follow the delivery.
Can I change my delivery address after ordering?
Contact Client Care as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.
My tracking says delivered, but I cannot find my parcel. What should I do?
Check the delivery location, nearby safe places, household members and any carrier delivery notes. If the parcel still cannot be located, contact ELIZNA™ Client Care with your order number.
Will taxes, duties or customs charges apply?
Taxes, duties and other charges depend on the destination and applicable rules. Where supported, relevant charges or information will be presented during checkout.
Returns & support
What should I do if my product arrives damaged or incorrect?
Contact ELIZNA™ Client Care with your order number and clear photographs of the item and packaging so the issue can be reviewed.
Where can I find the return and refund policy?
Please refer to the Refund Policy linked in the ELIZNA™ website footer for the current terms applicable to returns and refunds.
How long does a refund take to appear?
After a refund has been issued, the time required for it to appear can depend on your bank, card issuer or payment provider.
How do I contact ELIZNA™ Client Care?
Use the Contact page on elizna.co. If your enquiry relates to an existing order, include your order number so we can assist more efficiently.
Still need assistance?
ELIZNA™ Client Care is here to help with product, order and delivery enquiries.